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Policies:

Scheduling:
Please schedule online using the scheduling software or call us at 425.677.7199 during business hours.
Please do not email with appointment or cancellation request.
We require a credit card to hold all appointments exclusively for you.

Cancellations:
To cancel an appointment without charge, let us know at least 24 hours in advance. A “no show” or cancellation made within 24 hours of an appointment will result in a charge equal to 50% of the reserved service amount. The cancellation policy allows us time to inform our standby guests of an opening, therefore allowing us to provide the best service possible.

Children:
For the safety and comfort of all clients, we perform hair services on clients over the age of 12. Any children in the salon under the age of 12 must be accompanied at all times by a guardian who is not receiving hair services that day.

Teacher and Student Discount:
Issaquah School District teachers, and students between the ages of 12 - 18 will receive a 10% discount with a valid teacher or student ID.

Client Satisfaction:
If for any reason you are not satisfied with our incredible cut or color services, please let us know within 24 hours and we can schedule a correction within a week maximum from your original appointment date.